If you wish to return a purchase for any reason, please keep all documentation and packaging and contact us immediately by sending an email to email@example.com.
Your purchases will be accepted for a full refund when returned in their original condition within 28 days of delivery and accompanied by the original sales invoice. We do not offer an exchange service.
Goods must be returned unused, in their original state. Goods will not be accepted if they are returned in any other condition. Any items which are damaged will not be eligible for a refund. We are also unable to accept unwanted returns on earrings due to hygiene reasons. This does not affect your statutory rights if goods are faulty or not as described.
We will process a refund onto the original card used to pay for the goods within 14 days of receiving the goods in an acceptable condition as described above.
Please note that unfortunately Anise Lifestyle Designs will not cover the cost of return postage and cannot assume any responsibility for return packages that are lost, stolen, or mishandled, so please ensure you choose a tracked and signed-for service to return your items and retain the tracking numbers for reference. We will refund your delivery cost if a product in the order is found to be faulty and you do not wish to receive a replacement. Otherwise, we do not refund delivery charges when orders are returned because the item is unwanted/unsuitable.
If you happen to receive an item that you believe to have been damaged in transit please email us at firstname.lastname@example.org to inform us of the issue along with photos of the damaged item and the packaging in which it was received. This must be within 3 days of you receiving the goods in order for us to follow this up with the courier.
All products are subject to availability. We will inform you by email if we are unable to fulfil your order. Discounts and promotions cannot be applied to past orders.
We reserve the right not to accept your order, for example in the event that we are unable to obtain payment authorisation; that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn. In the event that we make a change or cancel an order, we will attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We will not be liable to you or any third party by withdrawing any products from the website whether or not that product has been sold. Whilst we will do our best to make sure the website is accurate, we may occasionally discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall not be obliged to accept or fulfil an order for a product advertised with an incorrect price and we reserve the right to cancel such an order that has been accepted. If you order a product that is priced incorrectly for any reason, we will contact you as soon as possible. If you have already paid for the goods you will be refunded as soon as possible.